Refund policy

Order Cancellation Policy

Orders may be canceled only before they have been shipped. Once an order has been dispatched from our warehouse, it can no longer be canceled. If you wish to cancel an order, please contact us as soon as possible after placing it, as we are unable to accommodate cancellation requests once shipment has occurred.

For orders that have already shipped, please refer to our Returns & Exchanges policy below for further options.

To request a cancellation, contact us on WhatsApp or call 03431012880 with your order number.

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Returns & Exchanges

Our Commitment

We want you to be completely satisfied with your Aneeq Ahmed piece. If something is not right, please contact us within 14 days of delivery.

Eligibility

• Items must be unworn, undamaged, and returned in original packaging with Certificate of Authenticity
• Custom or engraved pieces may not be eligible for return unless faulty
• Sale items are final unless defective

How to Request a Return

Contact us via WhatsApp or email with your order number and reason for return. We will provide return instructions and, where applicable, a return shipping label or courier arrangement.

Refunds

Once your return is received and inspected, refunds are processed to the original payment method within 7–10 business days. Shipping costs are non-refundable unless the item is faulty or we sent the wrong piece.

Exchanges & Resize

Ring sizing and complimentary repolish services are described on our Free Resize & Repolish page. Exchanges for a different piece may be arranged subject to availability and price difference.

Faulty Items

If your piece arrives damaged or defective, contact us immediately with photographs. We will repair, replace, or refund at no additional cost.

Contact

For return or refund enquiries, reach Aneeq Ahmed via WhatsApp or the contact details on our website.